Support
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Questions
Frequently Asked Questions
Do I have to change my business number?
No. You can keep your existing number and use your carrier’s call-forwarding options to send the calls you do not answer to ReceptionAly. Carrier setup and available forwarding options vary.
Can I change my instructions later?
Yes! You can edit, correct, or completely rewrite anything ReceptionAly has learned at any time directly through the Boss Mode dashboard.
Can I turn it off?
Turn forwarding off anytime using the carrier-specific steps ReceptionAly shows for your line.
How are minutes counted?
Minutes apply only when ReceptionAly actively answers and handles a call in Receptionist Mode, or is used to transcribe outbound calls. Very short hang-ups may not count.
Do I need to install an app?
No. ReceptionAly is a web app — just open app.receptionaly.com in any browser, on your phone or at the front desk. A mobile app may come later based on demand.